Terms and conditions of purchase
1.1. This offer is an official offer of sativakosmetika.lt (hereinafter referred to as the Seller), a contract for the purchase and sale of goods at a distance, i.e. through the online store (hereinafter referred to as the Agreement), and publishes the Public Service Purchase Agreement (the Agreement) on the Seller's official website sativakosmetika.lt (hereinafter - the Website).
2.1. In this proposal, unless the context otherwise requires, the following terms have the meanings hereby assigned to them:
Product - cosmetics and related products are delivered in the online store.
An online store is a means of delivering or selling a product, work or service through electronic transactions.
Seller - a company that sells goods on the website.
Buyer - a person who has entered into a contract with the seller under the following conditions.
Order - a selection of individual goods from the list of goods specified by the Buyer when placing an order and making a payment.
3.1. The Seller undertakes to transfer the Goods to the ownership of the Buyer, and the Buyer undertakes to pay and accept the Goods in accordance with the terms of this Agreement.
This Agreement governs the sale of goods on the Site, including:
-Self-registration of the Buyer's order on the Website;
4.1. The Buyer has the right to order any product provided on the Website and currently available.
4.2. Each item can be ordered in any quantity.
4.3. If the required goods are not available, the Seller must inform the Buyer (by phone or e-mail).
4.4. If the required goods are not available, the Buyer has the right to replace them with goods of a similar model, cancel this product and cancel the order or place a pre-order.
5.Order payment procedure
5.1. Payment is made in euros by bank transfer (via Paysera).
5.2. If funds are not received within 5 days, the Website reserves the right to cancel the order.
6.1. Delivery of goods purchased on the website is made to the warehouses of transport companies, from where orders are sent to the address specified by the Buyer, or handed over in Vilnius, by agreement of the Buyer with the Seller.
6.2. Goods payment documents (invoice) are sent to the buyer by e-mail.
6.3. Orders are sent via Omniva, DPD and LP Express post offices.
7. Rights and obligations of the parties
7.1. The seller has the right to:
- unilaterally suspend the provision of services under this Agreement if the Buyer violates the terms of this Agreement.
7.2. The buyer musts:
- timely payment and receipt of the order in accordance with the terms of this contract.
7.3. The buyer has the right to:
- place an order on the Website;
- enter into an electronic contract;
- require the Seller to fulfill the terms of this agreement.
8.Liability of the parties
8.1. The Parties shall be liable for non-compliance or improper performance of the terms of this Agreement in the manner established by this Agreement and applicable Lithuanian law.
8.2. The seller is not responsible for:
-the appearance of the goods changed by the manufacturer;
-slight discrepancies in the color gamut of the product, which may differ from the original product solely due to the different color rendering of individual models to individual computer monitors;
-the content and accuracy of the information provided by the Buyer when placing the order;
-delays and interruptions in the provision of services (processing of orders and delivery of goods) due to reasons beyond its control (force majeure);
-illegal actions taken by the Buyer using this Internet access;
8.3. The buyer, using the Internet access provided to him, is independently liable for damage caused by his actions (personally, even if there was another person at the time of his connection) to persons or their property, legal entities, the state or moral principles.
8.4. In case of force majeure, the parties are released from the conditions of the Agreement. Force majeure for the purposes of this Agreement shall be understood as events of a special, unforeseen nature which eliminate or objectively impede the implementation of this Agreement, the occurrence of which the Parties could not have foreseen and prevented in a reasonable manner.
8.5. The Parties shall make every effort to resolve any dispute through negotiation only.
9.1. The online store reserves the right to unilaterally change this agreement after prior publication on sativakosmetika.lt
9.2. The online store was created to organize the online sale of goods online.
9.3. The buyer is responsible for the accuracy of the information provided when placing the order. At the same time, by adopting the Lithuanian and EU Law on Personal Data Protection, the buyer gives unconditional consent to collect, process, store, use his personal data by submitting consent (placing an order and later paying for the goods).
9.4. Payment of the Buyer's order, which is provided in the online store, means the Buyer's full acceptance of the terms of the Public Service Purchase Agreement.
9.5. Use of the Website's resources to view the product as well as place an order with the Buyer is free.
9.6. The information provided by the buyer is confidential. The information about the Buyer on the website is used only for order processing, sending messages to the Buyer, delivery of goods, payments, etc.
10. Return of goods
10.1. The goods are returned in accordance with the applicable Lithuanian laws.
10.1.1. Goods of appropriate quality shall be replaced and returned in the cases and under the conditions set out in Article 6.362 of the Civil Code.
10.1.2. The consumer's request to replace the purchased good quality goods with similar goods or to return the money paid for the reasons specified in Article 6.362 of the Civil Code can be met only if the seller agrees to purchase perfumery, cosmetics and toiletries (Combined Nomenclature codes 3303-3307);
10.2. Return of goods is paid at the expense of the Buyer.
10.3. When the Buyer returns good quality undamaged goods, the online store refunds the amount paid for the goods, less compensation for the online store's costs related to the delivery of the goods to the Buyer.
10.4. Quality goods purchased online can be returned within 30 (thirty) days from the date of delivery of the goods to the buyer. The following conditions must be met when returning the goods: the returned goods must be in the original neat packaging; the goods must be undamaged by the buyer; the product must be unused without losing its commercial appearance (intact labels and protective films, etc.); the returned product must have the same composition as the one received by the buyer - at the same time the gifts received for the purchase must be returned.
10.5. If the above conditions are met, you should write a request to return the product in free form to email@example.com and attach documents proving the purchase (invoice, purchase receipt, money transfer statement or other document).
11. Term of the Agreement
11.1 An electronic contract shall be deemed concluded from the offer of the person who sent the offer to conclude such an agreement.
11.2. Until the expiration of the Agreement, it may be terminated by mutual agreement of the parties before the actual delivery of the goods to the Buyer, refunding the money to the Buyer and minus the delivery costs.
11.3. The Parties have the right to unilaterally terminate this Agreement if one of the Parties does not comply with the terms of this Agreement and applicable Lithuanian law.